FAQs.

Cancellation.

We require a 24 hour notice for cancellations or appointment changes for all treatments. Parties of two or more require a 48 hour notice. Cancellations received with less than the required notice will be subject to a 100% charge on your credit card on file.  Failure to cancel your appointment (no show) will result in a 100% charge to your credit card on file. Please remember to call us if you need to change or cancel your appointment to prevent this fee.

Covid protocol.

We can all agree, these are crazy times we are living in. We are sensitive to each individual, clients concerns. Therapists will wear a mask/facial covering during treatments as an enhanced safety measure per clients request. Our therapists follow all guidelines on handwashing and using hand sanitizer with at least 60% alcohol content. Per clients request, we will remove shoes upon entering treatment location. Each therapist will wash hands thoroughly prior to beginning each treatment. We thoroughly disinfect equipment between each client appointment.  

Payments.

We accept American Express, Discover, MasterCard and Visa. We also will accept Venmo, Cash, and additional forms of payment upon request (with a credit card on file to hold your appointment time) Sorry, we do not accept personal checks. All appointments require a credit card be held on file in case of no show or last minute cancellation. Appointments paid in advance do not require a card be held. Gift certificates are available upon request.

Drive fee.

A driving fee may be added to your treatment based on location.  Fees will be based on travel time to your location. (Any appointment with a 20 min or less drive time will be waived). Inquire about possible drive fee when booking your appointment.

Gratuity.

Leaving a gratuity is the best way to tell your therapist thank you and great work! If you choose to do so, the recommended range of gratuity for services typically range anywhere from 18-20% of retail price. But of course, any amount is welcomed.